Refund, Cancellation & Delivery Policy

This policy applies to the online test series (a digital product) sold on PublicNaukri (https://www.publicnaukri.com). Seller: Mukesh Singhal, Village Liyadra, Post Chora, Tehsil Sanchore, District Jalore, Rajasthan 343041, India.

Delivery (when you get access)

• The test series is fully online - no physical goods are shipped.
• As soon as the payment succeeds, all tests in the pack unlock instantly in the same browser, and an 8-character access code is shown.
• On another phone / browser, log in with your mobile number + password in My Account - your packs open there.
• If for any technical reason you do not get access within 30 minutes, email us - we will give you access within 24 hours.

When you get a refund

• You have not started any test in the pack and you request it within 7 days of purchase - full refund.
• Money was deducted but you did not get access, or you were charged twice by mistake - full refund (of the extra payment).
• The pack did not include what was stated on the pack page (e.g. the number of tests) - full refund.
• If you have taken a test from the pack and none of the situations above applies, no refund is given - because the digital content has already been used.

How to request a refund

Email support@publicnaukri.com - include your email, access code and payment ID (shown in your UPI app). We reply within 48 hours. An approved refund goes back to the same UPI / card / bank account the payment was made from - the bank may take 5-7 working days.

Cancellation

If you want to cancel a pack after buying it, the refund rules above apply. If PublicNaukri discontinues a pack, those who bought it will be given a full refund or another pack of equal value.

Price and payment

The price of each pack is shown in Indian Rupees (₹) on the Test Series page. Payment is made through Razorpay's secure gateway (UPI, card, net banking) - PublicNaukri never sees or stores your card / UPI PIN details.

Complaints (Grievance Officer)

Mukesh Singhal · support@publicnaukri.com · +91 83868 84236, +91 86969 60466. Complaints are acknowledged within 48 hours and resolved within 1 month. Contact page.