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Refund, Cancellation & Delivery Policy

This policy applies to the online test series (a digital product) sold on PublicNaukri (https://www.publicnaukri.com). Seller: Praveen Kumar, Village Liyadra, Post Chora, Tehsil Sanchore, District Jalore, Rajasthan 343041, India.

Delivery (when you get access)

  • The test series is fully online - no physical goods are shipped.
  • As soon as the payment succeeds, all tests in the pack unlock instantly in the same browser, and an 8-character access code is shown.
  • On another phone / browser, log in with your mobile number + password in My Account - your packs open there.
  • If for any technical reason you do not get access within 30 minutes, email us - we will give you access within 24 hours.

When you get a refund

  • You have not started any test in the pack and you request it within 7 days of purchase - full refund.
  • Money was deducted but you did not get access, or you were charged twice by mistake - full refund (of the extra payment).
  • The pack did not include what was stated on the pack page (e.g. the number of tests) - full refund.
  • If you have taken a test from the pack and none of the situations above applies, no refund is given - because the digital content has already been used.

How to request a refund

Email support@publicnaukri.com - include your email, access code and payment ID (shown in your UPI app). We reply within 48 hours. An approved refund goes back to the same UPI / card / bank account the payment was made from - the bank may take 5-7 working days.

Cancellation

If you want to cancel a pack after buying it, the refund rules above apply. If PublicNaukri discontinues a pack, those who bought it will be given a full refund or another pack of equal value.

Price and payment

The price of each pack is shown in Indian Rupees (₹) on the Test Series page. Payment is made by UPI (GPay, PhonePe, Paytm, BHIM or any bank's UPI app). You pay in your own UPI app, so PublicNaukrinever sees or stores your UPI PIN or bank details.

Complaints (Grievance Officer)

Praveen Kumar · support@publicnaukri.com · +91 83868 84236, +91 86969 60466. Complaints are acknowledged within 48 hours and resolved within 1 month. Contact page.